Shipping policy
SHIPPING POLICY
Thank you for shopping with Dream Girl Hair. Dream Girl Hair is a trading brand of Dooa Hair and Beauty Limited, and all orders are processed and dispatched by Dooa Hair and Beauty Limited from our UK warehouse. Because we are UK based, there is no long wait for your hair to be shipped from overseas.
ORDER PROCESSING
Orders placed before [2pm] Monday to Friday (excluding UK bank holidays) are usually dispatched the same working day. Orders placed after [2pm], or at weekends or on bank holidays, are dispatched the next working day.
During busy periods, such as sales, promotions and the festive season, processing may take slightly longer. We will contact you if there is any significant delay with your order.
HOW WE SHIP YOUR ORDER
To keep your order safe, we use different delivery services depending on what you have ordered:
- Hair extensions are sent by UPS, a fully tracked courier service.
- Hair care products and accessories are sent by Royal Mail Tracked.
- If your order contains hair extensions and other products, your whole order will be sent together by UPS.
UK DELIVERY OPTIONS
| Products | Delivery service | Estimated delivery time | Cost |
|---|---|---|---|
| Hair extensions | UPS [Standard] | [1 to 2] working days after dispatch | [£X.XX] |
| Hair care and accessories | Royal Mail Tracked 48 | 2 to 3 working days after dispatch | [£X.XX] |
| Hair care and accessories | Royal Mail Tracked 24 | 1 to 2 working days after dispatch | [£X.XX] |
| All orders over [£XX] | Free delivery (UPS or Royal Mail, depending on your order) | As above | Free |
Delivery times are estimates provided by our carriers and are not guaranteed. The delivery options and charges available for your order are shown at checkout before you pay.
UPS DELIVERIES
For your security, UPS may require a signature on delivery for hair extension orders. If you are not available, UPS will usually try to deliver again or leave your parcel at a nearby UPS Access Point for collection. UPS will let you know by email or text, or with a delivery notice left at your address. You can also manage your delivery, change the date or choose a collection point using the tracking link in your shipping confirmation email.
INTERNATIONAL DELIVERY
We currently deliver to UK addresses only. If you are based in the Middle East, please visit our Dubai store at dreamgirlhair.ae. For all other international enquiries, please contact us at info@dreamgirlhair.com.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel with UPS or Royal Mail. Larger orders may be sent in more than one parcel. If this happens, you will receive a separate tracking number for each parcel.
DELIVERY ADDRESS
Please make sure your delivery address and phone number are complete and correct before placing your order. Couriers may use your phone number to contact you about your delivery. If you notice a mistake, contact us as soon as possible. We can update the address if your order has not yet been dispatched. We are not responsible for orders delivered to an incorrect address provided at checkout.
MISSED DELIVERIES
If you miss your delivery, the carrier will explain how to rearrange delivery or collect your parcel. Parcels that are not collected within the carrier's timeframe may be returned to us. If this happens, we will contact you to arrange redelivery, which may incur an additional delivery charge.
LATE, LOST OR DAMAGED PARCELS
If your parcel has not arrived within [5] working days of the estimated delivery date, please contact us and we will investigate with the carrier.
If your order arrives damaged, or any item is missing, please contact us within 48 hours of delivery with your order number and photos of the parcel and items. For full details, please see our Return and Refund Policy.
Responsibility for your order passes to you once it has been delivered to you, or to a person, safe place or collection point you have nominated.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays caused by events outside our reasonable control, including carrier delays, severe weather, strikes or industrial action. If an event like this affects your order, we will keep you updated.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
Dream Girl Hair
A trading brand of Dooa Hair and Beauty Limited
Email: info@dreamgirlhair.com
Trading address: The Hub, 1st Floor Offices, 19-21 Aintree Road, Greenford, London, UB6 7LA, United Kingdom
Registered in England and Wales, company number: 05410687
VAT registration number: GB858568757